Responsive Repairs Planner

This is a 6 month Fixed Terms Contract We''re looking for an organised and customer focused Responsive Repairs Planner to join our Direct Services team, playing a key role in ensuring repairs are booked, managed and completed efficiently. In this role, you''ll oversee the maintenance scheduling diary and work closely with the Property Administration and Customer Services teams to ensure repairs are diagnosed correctly and scheduled in line with service standards. You''ll be the first point of contact for scheduling enquiries, liaising with residents, operatives and contractors to resolve issues quickly and effectively. You''ll manage appointments, make changes to schedules where required, and ensure urgent and emergency repairs are prioritised and completed within agreed service levels. By maintaining accurate records and keeping residents informed, you''ll help support a ''right first time'' approach and improve overall productivity and customer satisfaction. You''ll be based at one of our main offices in Maidstone or Sittingbourne, with the option for hybrid working where appropriate and agreed with your manager. About you You''re highly organised, calm under pressure and confident communicating with a wide range of people. You enjoy problem solving and take pride in delivering a responsive, customer focused service. You will need: • Experience scheduling or coordinating work in a maintenance, housing or repairs environment • Experience delivering a front line, customer ..... full job details .....