Responsive Repairs Manager

We''re recruiting an experienced and dynamic Responsive Repairs Manager to join a forward-thinking housing service responsible for delivering a high-quality repairs and maintenance function to residents. This is an excellent opportunity for a senior professional with strong leadership experience, technical expertise, and a proven background in managing large repairs operations to make a significant impact across a busy housing service. You''ll play a key role in leading the responsive repairs, out-of-hours service, scheduling operations, Health and Safety, and materials/supplies management. Working as part of the senior management team, you will drive performance, embed cultural change, support transformation projects, and ensure efficient, customer-focused service delivery. The role will require the successful candidate to attend the council offices as required for operational management, team leadership and service oversight. The Role Lead the delivery of the responsive repairs service across the borough, including managing the in-house workforce, specialist operatives and external contractors. Oversee scheduling teams to optimise technology, manage planned and emergency workloads, and support customer communication and complaints handling. Provide strong, effective leadership to teams responsible for repairs, health and safety and supply chain management. Drive performance management across the service, meeting KPIs, customer satisfaction targets and ensuring a ..... full job details .....