Response and Installation Officer - Manchester

Join the Community Alarm Service at Manchester City Council as a Response Officer. This role is crucial in supporting individuals to remain safe and independent in their homes by monitoring and responding to health and safety alerts. This position requires a dedicated individual who can work effectively within a team to deliver high-quality services.Day-to-day of the role:Monitor and respond to activation alerts from customer equipment within agreed service guidelines and targets.Communicate efficiently and courteously with customers to assess their needs and respond appropriately to various situations using initiative and creative problem-solving skills.Install, maintain, and collect approved equipment in customers'' homes, ensuring high standards are met.Collaborate with customers, their families or nominated contacts, colleagues, stakeholders, health, and emergency services to enhance safety and service delivery.Maintain accurate and confidential data management on relevant computer systems.Facilitate customer feedback and contribute to the resolution of issues to improve service delivery.Actively promote the service by participating in meetings, forums, and promotional events.Commit to continuous self-development and actively support service development.Required Skills and Qualifications:Proven interpersonal skills with the ability to understand others'' views, communicate effectively, and listen attentively.Strong planning and organisational skills, capable of ..... full job details .....