Resourcing Planning Analyst

What You''ll Be Doing The Resourcing Planning Analyst will report directly to Workforce Planning Manager and will be responsible for: Create and maintain optimised schedules for contact centre and quality staff to meet forecasted demand, ensuring schedules accommodate specialist availability and skill sets. Coordinate with the Workforce Planning Manager, POM''s, and CDMS to align staffing with strategic goals. Communicate performance and resource trends and capacity requirements to stakeholders, providing actionable insights and recommendations. Partner with training and quality teams to schedule training sessions, meetings, and other activities without impacting service levels. Identify opportunities to enhance workforce management tools, processes, and methodologies. Generate and distribute regular reports on workforce performance, including shrinkage, attrition, and productivity metrics. What You''ll Bring To be successful in this role, you''ll need: Previous experience in a similar role, ideally within a contact centre or customer services environment. Proficiency in workforce management tools and Excel-based rotas. Professional and flexible approach with a "can do" attitude. Highly self-motivated and performance-oriented with the ability to prioritise. Methodical, with excellent attention to detail. Excellent skills in Excel and a good working knowledge of Microsoft Office applications, including Power BI. About Us MaPS is based in bright, modern offices in ..... full job details .....