Resort Cleaning Supervisor

Description The Resort Cleaning Supervisor is responsible for coordinating cleaning tasks within their area which could be any area outside of guest accommodation areas, ensuring the highest standards of cleanliness, hygiene, and presentation. The role plays a key part in delivering an exceptional guest experience while maintaining compliance with health, safety, and environmental standards. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to all areas. This role also will cover refuse. KPIs Delivery of CAFF Guest NPS Improving ENPS Mobaro quality control checks and feedback conversations Responsibility of impact on PandL Responsibility for executing RPRPRT General Duties and Key Accountabilities Manage day-to-day cleaning operations across the resort including grounds and venues Plan and allocate daily schedules, workloads, and priorities Ensure all venues are covered by the right people in the right place at the right time Ensure all areas of the resort are cleaned, maintained, and presented to agreed standards Coordinate deep cleans, changeovers, and special cleaning projects CAFF delivery across resorts Lead, manage, and motivate cleaning teams Manage rotas, attendance, performance, and staff cover Support recruitment, induction, training, and ongoing development Monitor cleaning standards through regular inspections and audits ..... full job details .....