Resolutions Specialist

Resolutions specialist - Poulton-le-Fylde, FY6 8JX - Office Based

• £29,000 Rising to £31,000 after probation
• Competitive basic salary
• Full training and ongoing development
• Join a growing, dynamic, and supportive team
• Be part of a scale-up business making a real difference in the energy sector
• Office-based role in a professional and approachable working environment

This role would suit someone who is:

• A confident communicator with strong telephone skills
• Resilient and able to remain calm under pressure
• Naturally empathetic and able to adapt to different customer needs
• Organised with great attention to detail
• Motivated and capable of managing their own workload
• A team player who can follow structured processes
• Tech-comfortable – especially with Microsoft Office and CRM systems
• Skills and Experience (Preferred but not essential):
• Experience in credit control or debt resolution
• Background in the utilities or energy industry

What You’ll Be Doing:

As a Resolution Specialist, you’ll be the key point of contact between energy suppliers and their commercial customers.

This isn’t a one-size-fits-all collections role – it’s about understanding each business''s unique situation taking steps to help prevent future debt, and finding the right solution.

The role of Resolution Specialist:

• Proactively contact commercial customers with outstanding balances
• Negotiate payment or alternative commercial resolutions
• Investigate and resolve customer account queries
• Act as an intermediary between energy clients and their customers
• Agree and manage payment plans through to completion
• Recognise vulnerable customers and tailor your approach appropriately
• Identify non-compliant customers and escalate where necessary
• Maintain and manage your own portfolio of customer accounts
• Achieve individual and team KPIs set by both management and clients