Resolutions Officer

Are you experienced in Complaints Handling and ready for your next challenge? We''re looking for a confident and customer-focused Resolution Officer to join a busy team where you''ll play a key role in resolving issues and improving customer experience.Why apply?Hybrid working (just 1-2 days in the office)12-week contractFast-paced, impactful roleWhat you''ll be doing:Managing end-to-end complaints and delivering fair, timely resolutionsCommunicating clearly with customers and stakeholdersWorking closely with internal teams to resolve complex issuesTracking performance against KPIs and service standardsIdentifying trends and suggesting improvementsProducing reports and maintaining accurate recordsMaking compensation decisions where appropriateWhat we''re looking for:Experience in complaints handling / customer resolutionStrong IT skills and confidence using multiple systemsExcellent written and verbal communicationAbility to work at pace and manage a busy caseloadHousing or maintenance experience (a bonus, not essential)This is a great opportunity for someone who enjoys problem-solving, customer interaction, and making a real difference.Apply now with your CV to be considered. ..... full job details .....