Resolution and Intervention Manager

We''re looking for an experienced and passionate leader to manage the day-to-day delivery of MSV''s Complex Case Management Service. You''ll oversee high-risk property cases involving vulnerability, disrepair, access challenges, legal action and regulatory compliance, ensuring customers receive a coordinated and customer-focused service. Working across Property Care, Neighbourhoods, Compliance and Complaints, you''ll lead a specialist team to drive case resolution, manage risk and deliver positive outcomes for customers. This is a unique opportunity to shape best practice, influence organisational improvements and make a real difference in some of our most complex and challenging cases. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What will our Resolution and Intervention Manager do; Lead and inspire the Complex Case Management Team, ensuring high-quality case management, strong performance and exceptional customer outcomes. Oversee a portfolio of complex, high-risk property cases, providing direction, challenge and support to drive timely and sustainable resolutions. Coordinate multi-disciplinary responses across Property Care, Neighbourhoods, Compliance, Complaints and external partners to remove barriers and deliver joined-up solutions. Manage risk, governance and regulatory compliance, ensuring robust case planning, clear accountability and effective escalation of property, health and safety ..... full job details .....