Resolution Advisor

Resolution Advisor Location: Remote Salary: £26,227.5 per annum Vacancy Type: Permanent, Full Time It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re also adapting how we handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. We need a Resolution Advisor (known internally as a Resolution Administrator) to play a key role in how we respond to our customers when things go wrong. You ll often be the first point of contact for complaints - setting the tone, building trust, and helping resolve issues as early as possible. Alongside this, you ll support the wider Resolution Team to ensure complaints are handled efficiently, fairly and in line with our standards. This is an opportunity to make a real difference in everyday moments that matter to our customers. What you ll be doing You ll help ensure every customer feels heard, understood and supported from the outset. In this role, you will: Speak with customers who want to make a complaint, listening carefully and responding with empathy Resolve straightforward issues at the earliest opportunity where possible Accurately log, acknowledge and maintain complaint ..... full job details .....