Residential Community Officer

Job Title: Residential Community Officer Location: Birmingham Salary: £24,521 - £26,093 per annum - SS1 Job type: Permanent, Full time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is seeking a committed student-facing Residential Community Officer to play a vital role in creating a safe, welcoming, and supportive environment for both students and visitors at our managed accommodation, The Maltings. The role will be a key part of our newly rebranded Residential Community Team This multifaceted role places you at the heart of our diverse residential community. As the first point of contact, you will manage enquiries, oversee check-ins and check-outs, assist with accommodation allocations, and collaborate closely with Estates and Campus Security to ensure the safety and smooth running of the site. You will also contribute to wellbeing initiatives and maintain compliance to key sector standards, including the University Mental Health Charter, OfS regulations, and the UUK/GuildHE Accommodation Code. Responding promptly and effectively to emergencies and welfare concerns will be essential. The role also includes supporting commercial bookings and playing an active part in organising events that enrich the student experience and foster a strong sense of community. We are seeking a professional who is approachable, organised and reliable, with excellent communication skills and a genuine ..... full job details .....