Resident Welfare Officer

Annual salary: up to £29,856.80Resident Welfare Officer Location: Middlesbrough/ Stockton/ Hartlepool - Field based Salary up to £29,856.80 per annum plus £3,500 car allowance Contract: Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am - 5pm. Expected to be on patch by 8.30am Exception to take part in the OOH rota. 1 in 7 weeks covering Monday to Monday About the RoleMears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward. The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery.Manage your own diary and property portfolioCarry out property inspectionsRaise work orders for repairs (including void properties) and follow up on completed workBalance administrative responsibilities with direct support workMaintain regular contact with service users through face-to-face visits and telephone callsEncourage engagement with appointments and support servicesSupport service users with health, finances, repairs, and the move-on processAssist with appointments and referrals, including providing fallback support where ..... full job details .....