Resident Support Manager

Resident Support ManagerPay rate: 22 per hour PAYETemporary until January 2027 Location: North London RegionHybrid working: Officer, face to face and home workingAreas Covered: Slough, Essex, Reading, Maidenhead, Hounslow, Hertsmere, Ealing, Buckinghamshire, Brent and Bracknell ForestThe RoleWe are looking for an experienced Resident Support Manager to support residents facing financial, housing, wellbeing and tenancy-related challenges.Working across home, office and community settings, you will manage a caseload of residents, providing face-to-face support, advice and advocacy to help them overcome barriers and sustain their tenancy.Key ResponsibilitiesComplete support assessments and create action plans.Provide advice on benefits, budgeting, grants and income maximisation.Support residents at risk of rent arrears or tenancy issues.Advocate on behalf of residents with external agencies.Assist residents with employment, wellbeing and fuel poverty concerns.Work closely with housing teams and external partners to coordinate support.Maintain accurate case records and manage a varied caseload.About YouExperience supporting vulnerable residents or customers.Knowledge of welfare benefits, housing or tenancy support.Strong communication, relationship-building and problem-solving skills.Ability to manage complex cases and work independently.Experience working with multiple agencies and support services.Additional InformationEnhanced DBS required.Regular travel across the region is ..... full job details .....