Resident Services Operational Manager

Job Title: Resident Services Operational ManagerLocation: London Borough of Harrow, Forward Drive, Harrow, HA3 8NTEmployer: Pertemps Recruitment Partnership for London Borough of HarrowContract Type: Temporary (3 months ongoing)Working Hours: Monday - Friday, 09:00 - 17:00Work Arrangement: Hybrid, based at Harrow Civic HubRole Overview: Pertemps is currently recruiting for a proactive and motivated Resident Services Operational Manager to join the expanding team at the London Borough of Harrow. This temporary position offers a competitive hourly rate of up to 32.45 Umbrella Paye, alongside excellent training, career development opportunities, and 21 days of annual leave (excluding Bank Holidays).Duties:Lead frontline housing operations to improve mixed-tenure estates and support vulnerable residentsPromote resident engagement and community cohesionOversee income collection, debt recovery, and housing enforcement across all tenuresCollaborate with police and partners to address anti-social behaviour and domestic issuesManage leasehold and Right to Buy services, protecting council interestsDrive service improvements, lead projects, and respond to complex complaintsMonitor team performance and ensure delivery of council participation strategiesRequirements:Full UK driving licence and access to a car for workWillingness to work evenings and outside standard hoursFlexible working: hot-desking and remote work per service needsSelf-motivated with a commitment to ongoing training ..... full job details .....