https://jobs.co.uk/job/resident-services-officer-your-place--92b8ed66-2d35-41eb-a305-001bb51064f7 RSS feed for Resident Services Officer at Your Place. en-gb Fri, 03 Jul 2026 20:59:49 GMT https://jobs.co.uk/job/resident-services-officer-your-place--92b8ed66-2d35-41eb-a305-001bb51064f7 https://jobs.co.uk/job/resident-services-officer-your-place--92b8ed66-2d35-41eb-a305-001bb51064f7 Thu, 02 Jul 2026 23:00:00 GMT Location: Canning Town | Salary: £23000 - £25000/annum | Type: Permanent | PURPOSE OF THIS POSITION- The Resident Services Officer is the primary point of contact for residents and plays a key role in delivering a positive, responsive, and resident-focused service.- The postholder will build and-maintain-effective relationships with residents, ensuring enquiries, concerns, and service requests are responded to promptly and professionally. They will-identify-emerging support needs, tenancy risks, and safeguarding concerns at an early stage and coordinate-appropriate responses-across Support Services and Intensive Housing Management.- The Resident Services Officer will act as the coordinator of the resident journey,-maintaining-regular contact with residents, ensuring actions are followed through, and supporting effective communication between residents and internal teams. The role focuses on early intervention, problem-solving, tenancy sustainment, customer experience, and ensuring residents can easily access the services they need.- RESPONSIBILITIES & ACCOUNTABILITIES- Resident Engagement and First Contact Resolution- Act as the main front-facing contact for residents, visitors,-applicants-and stakeholders, providing a professional,-welcoming-an... Permanent