Resident Services

Resident Services AdminBirmingham£27,000A major BTR Business is seeking a talented Resident Services Administrator to join our dynamic team in Birmingham This is a permanent role with a competitive salary of £27,000 per annum. As a Resident Services Admin you will be a pivotal member of our front-of-house team, ensuring that our residents receive an exceptional service and that the building is maintained and managed efficientlyKey Highlights: Be a part of a growing, award-winning property company that is leading the way in the UK private rented and build-to-rent sectors. Contribute to creating vibrant communities and enriching the lives of our residents by providing high-quality homes and exceptional service. Enjoy a diverse range of responsibilities and the opportunity to make a positive impact on the local community. Preferred Requirements: Deliver the customer service strategy and standards, ensuring high-quality resident services and increasing resident satisfaction. Work closely with company-wide colleagues to provide excellent customer service, encourage resident engagement, and promote the brand. Carry out a range of front-line services, including meet and greet, reception, parcel handling, inspections, lettings viewings, and ad-hoc tasks. Ensure the delivery of high-quality services, including front and back-of-house functions, amenity space management, voids and unit management, tenancy, income management, and tenant involvement. Demonstrate a strong awareness ..... full job details .....