Resident Services Assistant

Resident Services Assistant - Birmingham - £30,000 My client, a globally established and leading Real Estate Agency, are currently seeking a Resident Services Assistant to join their brand-new luxury residential Build-to-Rent development in Birmingham compromising of 667 apartments.To provide on-site property management services to a build to rent development. Responsible for the delivery of a first-class customer experience along with the team who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Building effective relationships with residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Resident Services Assistant it will be your responsibility to drive exceptional service at all times.Key ResponsibilitiesProvide first class customer service to residents, being the first point of for all residents and visitorsQuality control of amenity spaces and apartments, ensuring they are well presented at all times.Organising and hosting monthly residents'' events and initiatives, to enhance the community feel of the scheme. Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.Management of amenity space hiringResponding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offersCompleting all ..... full job details .....