Job Title: Resident Service OfficerLocation: East LondonContract Details: Temporary, Full TimeSalary: 21.24 - 27.53 per hourAbout Our Client:Our client is a progressive organisation dedicated to enhancing the quality of life for residents within a vibrant and diverse community.Benefits and Perks:Competitive salary packageComprehensive training and professional development opportunitiesSupportive work environment focusing on equality and diversityConvenient office location just a 3-minute walk from Royal Albert train station Responsibilities:As a Resident Service Officer, you will:Provide exceptional customer service to residents across various housing tenuresmaximise income collection and debt recovery while ensuring a customer-focused approachEnforce tenancy or lease terms, coordinating necessary actions, including court proceedingsSupport vulnerable residents in sustaining their tenanciesManage and resolve inquiries and complaints efficientlyutilise digital tools to enhance service delivery and accessibility Essential (Knowledge, skills, qualifications, experience):Demonstrable understanding of multi-tenure housing managementMinimum of 2 years'' experience in a resident services environmentSpecialist knowledge in income collection, debt recovery, or tenancy managementStrong communication skills with a customer-centric mindsetFamiliarity with relevant legislation and court proceedings Desirable (Knowledge, skills, qualifications, experience):Experience in leasehold ..... full job details .....