Resident Service Manager

Resident Service Manager£40,000-£45,000Manchester This is a chance to become a building manager for a premium residential building in Manchester, into a flagship Build-to-Rent offering. The asset features high-end amenities including a rooftop pool and spa, coworking space, resident lounge, gym, and FandB offering. This is a start-up phase hire for an experienced Building Manager who will lead operations from inception, shape the operational model, and build an on-site team to deliver exceptional resident experience. The permanent role offers a salary of £40,000-£45,000 and the opportunity to establish standards for service, presentation, and professionalism across the entire building. Lead a dedicated on-site team including 24/7 concierge, maintenance technician, and cleaning staff from the ground up Own the complete resident journey from move-in through to departure, whilst driving occupancy, retention, and rental performance Manage premium amenities and oversee compliance, safety, and financial performance of a high-value residential asset Preferred Requirements Minimum two years of experience managing a premium Build-to-Rent or residential building Proven track record in hiring, training, and managing on-site teams including concierge, maintenance, and cleaning staff Strong understanding of health and safety regulations, building compliance, and fire safety protocols Technical literacy with building management systems, resident apps, and digital communication ..... full job details .....