Resident Service Associate

Reporting to the Lettings Manager, the Resident Service Associate will be based at our Head Office in Manchester and will be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing with our Great Places Housing Group developments providing apartments under the Rent to Buy model. What you ll be doing Develop creative, innovative and effective approaches to the marketing, letting and management of the apartments, working alongside our marketing team. Managing the day-to-day lettings on a patch of properties including but not limited to; the arranging of marketing, keeping website entries up to date, conducting viewings, key management, processing applicants through referencing and credit checks, completing the tenancy sign up including the property inventory, conducting pre and post termination inspections and processing deposits through the Deposit Protection Scheme and Reposit. Keep up to date with our offer and monitor competitors offers. Being able to provide full information to a customer around our offer and commitments they must make to secure a property. Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. Schedule and carry out periodic property inspections, instruct associated follow up works and liaise with residents where necessary. Ensuring defects, responsive, planned and void repairs are of a high standard, delivered well, ..... full job details .....