Resident Resolution Advisor

Pitsea, Essex – hybrid working available

As a Resident Resolution Advisor you’ll be a key point of contact, ensuring seamless communication with Property Services, Maintenance teams, and contractors with a particular focus on providing a consistent, high-quality service, prioritising right-first-time solutions to enhance resident satisfaction. You’ll actively manage a caseload, working closely with residents and contractors to resolve repair queries related to individual homes or communal services.

You’re an effective communicator who can assess and respond to risks sensitively. You’ll enjoy working collaboratively with other teams and you’re first rate at building strong relationships across the business to enable you to represent Peabody with a professional and positive image, helping to reduce resident effort and improve their experience with us.

You’ll need to be in the office for 2 days per week and the remaining time you’ll be able to work remotely.

Your role is pivotal to delivering excellent service to our residents, providing timely and effective resolutions to repair issues, service failures, and other escalations, ensuring our residents’ needs are met with care and efficiency.

We are seeking someone who views change as an opportunity for growth, with a collaborative spirit and a genuine commitment to team success. You must be able to work a rotating shift pattern from Monday to Friday between 08.00 and 18.00.
 
If you’re ready to make a meaningful difference to Peabody residents and bring a positive, proactive approach to our team, we want to hear from you.

Could it be you? To be a success in this role, you’ll have:

• Experience of repairs and maintenance
• Proven case management experience
• Experience working in a customer-focused environment
• Ability to work comfortably under pressure and manage multiple priorities
• Experience with reporting systems to monitor and improve contractor performance (CRM/NEC/Contractor Portals)
• Experience in housing or property

Here are just a few of the benefits of working at Peabody: 

• 30 days’ annual leave (plus bank holidays)
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4x salary Life Assurance
• Up to 10% pension contribution, matched 1:1

Closing date: 9th September 2025.

You must be eligible to work in the UK – Peabody cannot offer visa sponsorship for this role