Resident Liaison Officer

Overview

WPS are recruiting a Resident Liaison Officer to join our newly awarded SHDF Retrofit contract in Oxfordshire. This flagship programme delivers energy efficiency upgrades to over 800 properties. As an RLO, you will be the key point of contact for residents throughout the retrofit journey, ensuring clear communication, minimal disruption, and a positive customer experience. You will work closely with the site team and report to the Project Manager, supporting delivery of PAS2035-compliant works including external wall insulation (EWI), roof insulation, windows and doors, solar PV, and air source heat pumps.Responsibilities

Act as the main liaison between residents and the site teamSchedule appointments and communicate work programmesHandle queries, concerns, and complaints with empathy and professionalismSupport the delivery of retrofit works to PAS2035 standardsMaintain accurate records and contribute to compliance documentationQualifications and Requirements

Previous experience in planned works or retrofit projects preferredA driving license is required due to travelStrong communication and organisational skillsAbility to work independently and as part of a teamFamiliarity with social housing environments is a plusChecks and Equality

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service (DBS) check at offer stage. Applicants with criminal convictions will be assessed individually. We do not discriminate based on criminal record or disclosed offenses. Some roles may be subject to additional pre-employment checks. For more details about checks, please refer to the company information provided.Wates is one of the UK''s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we are driven by our purpose, reimagining places for people to thrive, with commitments to thriving places, thriving planet, and thriving people. We are Gold Investors in People and a Disability Confident employer, and we ensure recruitment processes do not treat anyone less favourably due to an offending ..... full job details .....