Resident Liaison Officer (Warm Homes Wave 3)

Resident Liaison OfficerPay: £14.82 per hourHours: 37 hours per week, Monday-Friday Core hours 09:00-17:00, flexibility required due to the nature of the roleLocation: Hybrid - Office base in LowestoftLength: Initially a 3-month assignment (with potential for extension) Start Date: early April 2026Enhanced DBS is required for this role; successful candidate must be willing to undergo this check.Opus People Solutions are recruiting for a Resident Liaison Officer on behalf of East Suffolk Council to support the delivery of the Warm Homes project - a major initiative focused on improving energy efficiency, tackling fuel poverty, and enhancing the wellbeing of social housing residents.This is a highly interactive, community-facing role ideal for someone with strong customer service experience who enjoys being out and about, building relationships, and helping people in a meaningful way.About the RoleAs a Resident Liaison Officer, you will be the first point of contact for tenants, ensuring they understand the aims and benefits of the Warm Homes programme and encouraging them to take part.You''ll be engaging with residents face-to-face, conducting door-knocking, gathering contact details, handling queries and complaints, and liaising closely with contractors, retrofit assessors, and other stakeholders.Your work plays a vital role in helping the project achieve high engagement levels, which is essential for securing funding and delivering successful outcomes.Key ..... full job details .....