Resident Liaison Officer

Job Summary
We are seeking a dedicated and proactive Resident Liaison Officer to serve as a vital link between our client and the surrounding community and businesses. The ideal candidate will possess strong communication skills and the ability to analyse data effectively. This role is essential for fostering relationships, understanding client needs, and ensuring that our services align with their expectations.

Duties

• Outreach with residents and businesses on planned construction works (door knocking, calling, emailing, etc.)
• Co-create practical mitigation plans (access, deliveries, noise, trading hours), coordinating with our Pre-Construction/Construction teams
• Feed local needs into evolving construction plans and traffic management
• Stay close to the site team to keep community information accurate and current
• Plan and run drop-in events to inform the local community of construction works, represent our client at local events
• Monitor the OPEN inbox and social channels: triage, draft replies, escalate per protocol
• Draft clear, plain-English updates for newsletters, letters, web, and social
• Identify and help deliver community benefits/social value (schools, clubs, charities)
• Maintain engagement records in our CRM and produce short weekly updates

Success Looks Like

• Timely responses (acknowledge within 1 business day; resolve/close as agreed)
• Fewer complaints/escalations; positive feedback from traders/residents
• Accurate, audit-ready engagement logs and brief weekly updates

Required Experience

• Community liaison on construction/infrastructure/housing projects (utilities, civils or similar)
• Confident face-to-face engagement; calm de-escalation and complaints handling
• Clear writing for public audiences; event organisation
• Strong coordination skills; comfortable on live worksites
• Basic digital skills: email, CRM/Excel, social media monitoring
• Local knowledge of Old Oak and Park Royal (or ability to quickly build an understanding of the local area)

Desirable Experience

• Experience with local authority processes (permits, traffic management planning communications)
• Infrastructure and/or construction experience
• Driving licence
• Language experience in Polish, Punjabi or Arabic

Job Types: Part-time, Temporary, Freelance

Contract length: 6-12 months