Resident Liaison Officer - Social Housing

Customer Liaison Officer - Social Housing Planned WorksCovering Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool (Travel away from home is necessary)Full time, temporary (6 months) 15.00 - 18.00 per hour (37.5 hour week)We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool.It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.Key Responsibilities include:Working on planned maintenance projectsDecent Homes programme experienceFull clean driving licence with own vehiclePre-entry visits and company inductionsCollect tenancy agreement/approval formsVisiting tenants in their homes and advising them on when and what work is being carried outAct as the main point of contact and deal with any problems/queries that the tenant may haveContacting neighbourhood housing associations and establishing working relations with themVisiting properties that are ..... full job details .....