Resident Liaison Officer - Social Housing

Are you an experienced Customer Service professional with a background in the housing, refurbishments or retrofit sectors?

Approach Personnel are proud to be partnered with one of-the UK''s largest social housing contractors-in the UK, who are currently on the look out for an experienced Resident Liaison Officer-in refurbishment-projects to join them on a permanent basis out of their Luton office. As a Resident Liaison Officer,-you will be responsible for overseeing communication between residents, site teams and project managers, with regards to ongoing works.

What''s in it for you?

• Basic Salary of up to -33,000 (D.O.E)
• Yearly bonus incentives
• Private medical care
• Access to an online-discounts portal, employee assistance program & much more!

What are we looking for?

• Experience as a Resident Liaison Officer or in a customer-facing role within any housing sector.
• Strong communication and interpersonal skills, with a customer-first approach.
• Understanding of kitchen and bathroom refurbishment works
• Experience working in occupied social housing environments.

Key Responsibilities:

• Provide residents with timely updates, letters, and access schedules related to kitchen and bathroom refurbishment works
• Conduct pre-start visits to explain the scope of works and answer resident queries.
• Manage complaints and resolve issues sensitively and professionally
• Organise and attend resident meetings, open days, and progress updates.
• Ensure residents are aware of health and safety procedures and property access needs.
• Support vulnerable residents and ensure special requirements or adjustments are considered.

IF THIS IS YOU, WHY NOT APPLY NOW!