Resident Liaison officer

Job Specification: Resident Liaison Officer (RLO) Location: Based in the Stevenage to Kings Cross are Contract Type: Long term Temporary (potential for perm) Rate: £17

Do you have the skills to fill this role Read the complete details below, and make your application today.- £22 per hour Fuel Allowance: Paid at 45p per mile The Opportunity An immediate opportunity is available for a proactive and experienced Resident Liaison Officer to join a temporary contract with Origin Housing .

The role is focused on a variety of internal works, including a comprehensive Kitchen, Bathroom program.

You will be responsible for managing resident communication and ensuring the smooth delivery of works across a broad geographic area.

Due to the size of the patch, which spans from Stevenage to Kings Cross , this is a mobile role that requires daily travel.

You will need to travel frequently to and from properties to engage directly with residents.

Key Responsibilities Resident Communication: Serve as the primary point of contact for residents, visiting properties to provide updates and manage expectations regarding all aspects of the KandB programme.

Logistics and Coordination: Work closely with the project management team and contractors to coordinate access, schedule works, and ensure timely completion with minimal disruption to residents.

Issue Resolution: Proactively identify and resolve resident queries and concerns with a professional, compassionate, and solution-oriented approach.

Documentation: Maintain detailed and accurate records of all resident interactions and project milestones, providing regular progress reports.

Stakeholder Engagement: Act as a key link between residents, the project team, and the client, fostering positive relationships and ensuring project goals are met.

Candidate Profile Experience: Proven experience as a Resident Liaison Officer, with a strong background in KandB or similar internal works projects.

Flexibility and Mobility: A full UK driving license and your own vehicle are essential .

You will receive a fuel allowance paid at 45p per mile .

You must be comfortable with extensive daily travel covering a large area.

Location: The ideal candidate will be based in the North London or Stevenage area to facilitate efficient travel across the patch.

Interpersonal Skills: Exceptional communication skills and a friendly, empathetic demeanour are crucial for building trust and rapport with residents.

Organisational Skills: The ability to manage multiple tasks and prioritise effectively in a dynamic, fast-paced environment.

Salary and Benefits Rate: £17- £22 per hour Fuel Allowance: Paid at 45p per mile Contract: Temporary until Christmas, with a strong possibility of ..... full job details .....