Resident Liaison officer

Resident Liaison Officer (RLO) – Retrofit & Energy Efficiency

Resident Liaison Officer | Tenant Liaison | RLO | Customer Liaison | Social Housing | EWI & Heat Pumps

• Job Title: Resident Liaison Officer (RLO) – Home Energy Improvements

• Location: Cambridge, Ely, and Surrounding Areas

• Pay Rate: £17.32 per hour (PAYE) OR £23.00 per hour (Umbrella)

• Contract Type: Temporary (Immediate / September Start, with a strong view to a long-term position)

• Hours: Full-Time, Monday to Friday (Standard Day Shift)

• Mandatory Requirements: Full UK Driving Licence & Personal Vehicle, Social Housing / RLO Experience

Are you an empathetic, customer-focused Resident Liaison Officer (RLO) or Tenant Liaison Officer (TLO) looking for a long-term opportunity across Cambridge and Ely

We are urgently recruiting a compassionate and organised Resident Liaison Officer to join a high-profile home energy efficiency retrofit scheme starting this September. Working across live residential properties, you will be the primary face-to-face point of contact for tenants during major green energy upgrades, including External Wall Insulation (EWI), Air Source Heat Pumps (ASHP), and PV Solar Panel installations.

This is a fantastic, long-term opportunity to join a supportive project team delivering essential works that improve residents' living conditions, energy efficiency, and home comfort.

What We Offer

• Flexible Pay Rates: Earn £17.32 per hour (PAYE) or £23.00 per hour (Umbrella) with reliable weekly pay.

• Long-Term Career Potential: Temporary role starting in September with a strong view to long-term continuity.

• Meaningful Work: Play a crucial role in delivering sustainability and decarbonisation upgrades to local communities.

• Supportive Environment: Work alongside an experienced project team in a collaborative site structure.

Key Responsibilities:

• Resident Communication: Act as the primary liaison for tenants, providing clear, timely, and consistent updates regarding project timelines, work schedules, and potential disruptions.

• Property Access & Coordination: Facilitate property access for tradespeople and sub-contractors, coordinating survey and installation appointments to ensure smooth operational delivery.

• Issue & Complaint Resolution: Address tenant queries, concerns, and complaints with empathy, patience, and professional problem-solving.

• Project Administration: Maintain accurate resident communication logs, update property access records, and assist with pre-work surveys and handover documentation.

Candidate Profile & Requirements:

• Proven Experience: Demonstrable history as a Resident Liaison Officer (RLO), Tenant Liaison Officer (TLO), or similar customer-facing role within social housing, property maintenance, or construction.

• Retrofit Knowledge: Prior experience working on energy retrofit, EWI, or home improvement schemes is highly desirable.

• Communication & Empathy: Exceptional interpersonal skills with the ability to build rapport with diverse residents and resolve difficult situations calmly.

• Mobility: Must hold a Full UK Driving Licence and have access to a personal vehicle for daily travel across Cambridge, Ely, and the surrounding patch.

• Organisation: Strong administrative, record-keeping, and time-management capabilities.

How to Apply:

If you are a skilled, compassionate Resident Liaison Officer ready for your next project across Cambridge and Ely, click APPLY NOW with your updated CV for immediate consideration.

Keywords: Resident Liaison Officer, Tenant Liaison Officer, RLO, TLO, Customer Liaison Officer, Social Housing, Retrofit, Decarbonisation, EWI, External Wall Insulation, Heat Pumps, PV Panels, Cambridge, Ely, Cambridgeshire.