Resident Liaison Officer

The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting.Key Challenges:Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility supportManaging multiple stakeholders across complex projectsAddressing complaints or technical queries promptly and sensitivelyMaintaining strong relationships with contractors, HAs, and internal departmentsBalancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Essential:Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environmentsStrong organisational and time management skills to coordinate multiple site visits and stakeholder communicationsFull UK driving licenceCSCS card (Construction Skills Certification Scheme)Excellent communication skills - both written and verbalConfident in discussing technical matters with residents and translating complex concepts into simple explanationsExperience working with vulnerable residents or those requiring accessible communicationUnderstanding of site-based operations and construction processesComfortable escalating ..... full job details .....