Resident Liaison Officer - Retrofit Delivery

At Sovereign Network Group we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent services. We are setting the highest standards for affordable homes and great places to live.We have an opportunity for a 12 month Fixed Term Contract to join Sovereign Network Group as a Resident Liaison Officer working from either our Hurn Hub. This role will include a mix of office, home and travelling to meet with customers across our regions.Job Purpose:To assist and support our customers throughout the roll out of our Homes and Place Retrofit programme across our existing property portfolio, taking the lead on customer engagement, information, communication, and support throughout the process.To be successful in this 12 month Fixed Term Contract you will need:Proven experience in a previous RLO role.Solid experience within a busy customer focused role, ideally within the housing sectorSome understanding of building maintenance terminologyAn understanding of retrofit and the impact on people living in their homes.The ability to manage your own workload.Strong communication skillsDriving licence and access to vehicle Key Accountabilities:Deliver the right outcome for our customer in a safe and timely way.Support our customers through our Homes and Place retrofit programme.Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping ..... full job details .....