Resident Liaison officer

Resident Liaison Officer East London (Hackney / Haringey) 31,500 + 5,000 Car AllowanceLong-Term 15-Year FrameworkWe are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a growing social housing contractor delivering planned kitchen and bathroom refurbishment works across scattered properties throughout Hackney and Haringey.This is an excellent opportunity to secure long-term work on a well-established 15-year framework agreement within the social housing sector. The successful candidate will be responsible for maintaining positive relationships with residents while supporting the smooth delivery of planned maintenance works on behalf of a major housing provider.Key ResponsibilitiesActing as the main point of contact for residents throughout refurbishment worksConducting resident consultations and pre-start visits prior to works commencingCoordinating appointments and arranging property access for operatives and contractorsKeeping residents updated on schedules, progress, and any changes to planned worksManaging complaints, queries, and resident concerns in a professional and empathetic mannerSupporting vulnerable tenants and escalating safeguarding concerns where appropriateLiaising closely with site managers, subcontractors, housing officers, and project teamsMaintaining accurate records, resident communication logs, and KPI updatesEnsuring high levels of customer satisfaction are maintained throughout the programmeRequirementsPrevious ..... full job details .....