Resident Liaison officer

Resident Liaison OfficerSouth Coast (Hastings to Brighton) 31,500 + 5,000 Car AllowanceLong-Term 15-Year FrameworkWe are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established contractor delivering planned kitchen and bathroom refurbishment works across scattered social housing properties along the South Coast, covering Hastings through to Brighton.This is a long-term opportunity to work on a major 15-year framework delivering works on behalf of a leading housing provider. The role will be key in ensuring residents receive clear communication, support, and a positive experience throughout the refurbishment programme.The successful candidate will act as the primary link between residents, site teams, and client representatives, helping to ensure works are delivered efficiently, safely, and with minimal disruption to tenants.Key ResponsibilitiesActing as the main point of contact for residents throughout kitchen and bathroom refurbishment worksCarrying out pre-start consultations and resident visits across occupied propertiesCoordinating access arrangements and managing appointment schedulesProviding regular updates to residents regarding works progress and timelinesHandling complaints, queries, and concerns in a professional and timely mannerSupporting vulnerable residents and escalating safeguarding concerns where requiredLiaising closely with site managers, operatives, subcontractors, and housing representativesMaintaining accurate ..... full job details .....