Resident Liaison Officer

Job Title: Resident Liaison Officer Location: Slough Salary: £28,000 - £34,000 + Package About the Role: Our client, a specialist Planned Works division within a national construction and refurbishment organisation, is seeking a Resident Liaison Officer (RLO) to support a refurbishment and maintenance works in Slough. The successful candidate will act as the primary point of contact for residents, ensuring clear communication, minimal disruption, and a positive experience throughout the project. This role is ideal for someone with excellent interpersonal skills, experience in customer-facing roles, and an understanding of housing refurbishment or construction environments. Key Responsibilities: Serve as the main point of contact for residents, addressing queries, concerns, and updates related to the project. Proactively communicate planned works, schedules, and any changes to residents. Coordinate with site teams and subcontractors to ensure works are carried out with minimal disruption. Conduct regular site visits and resident meetings to provide updates and gather feedback. Maintain accurate records of communications, complaints, and actions taken. Support the project team in managing resident expectations and promoting positive community engagement. Assist in monitoring compliance with health, safety, and safeguarding policies on site. Candidate Requirements: Proven experience in a Resident Liaison Officer, customer liaison, or community engagement role ..... full job details .....