Resident Liaison Officer

Job Title: Resident Liaison Officer (RLO)Location: Nottingham Salary: 24.25 per hour Umbrella - Plus travel expenses paidContract Type: Temp - 1 month but extension likely.Are you an expert at building bridges between residents and contractors?We are looking for a dedicated and empathetic Resident Liaison Officer (RLO) to join our team. Working within the Social Housing sector, you will be the face of our Planned Maintenance/Refurbishment/Decent Homes programme, ensuring that communication between our site teams and tenants is seamless, transparent, and respectful.This isn''t just about delivering notices; it''s about managing relationships, de-escalating concerns, and ensuring that every resident feels heard while we improve their homes.Key ResponsibilitiesThe Primary Contact: Act as the first point of contact for residents, providing clear information regarding upcoming works (e.g., kitchen/bathroom replacements, FRA works, or external repairs).Access Management: Coordinate and book appointments for surveyors and tradespeople, ensuring high levels of access are maintained to keep the project on schedule.Pre-Entry Surveys: Conduct initial visits to explain the scope of work, identify any vulnerable residents, and document any specific household needs.Complaint Resolution: Handle queries and complaints professionally, resolving issues locally wherever possible to maintain high levels of customer satisfaction.Reporting: Maintain accurate resident logs and provide regular ..... full job details .....