Resident Liaison Officer

Resident Liaison Officer

Location: East London (Tower Hamlets)

Job Type: Temporary

About the Opportunity

An established construction contractor is looking to recruit an experienced Resident Liaison Officer (RLO) to support the successful delivery of a residential refurbishment project in East London. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and can build strong relationships with residents, clients, and site teams.

You''ll be the main point of contact for residents throughout the project, ensuring they are kept informed, supported, and updated while maintaining the highest levels of customer service.

Key Responsibilities

• Act as the primary point of contact for residents before, during, and after works are carried out.

• Build positive relationships with residents, clients, and site personnel.

• Keep residents informed of project schedules, access requirements, and any changes to planned works.

• Resolve resident queries and complaints professionally and efficiently.

• Carry out home visits and site inspections where required.

• Maintain accurate records of resident communications and project updates.

• Produce reports using Microsoft Word and Excel.

• Work closely with the site management team to minimise disruption to residents.

• Ensure excellent customer satisfaction throughout the duration of the project.

Requirements

• Previous experience as a Resident Liaison Officer within the construction or social housing sector.

• Able to work independently and manage your own workload.

• Excellent communication and interpersonal skills.

• Confident dealing with residents, clients, and subcontractors.

• Good working knowledge of Microsoft Word and Excel.

• Full UK Driving Licence and access to your own vehicle (essential).

• Valid CSCS Card (Health & Safety).

• Strong organisational skills with excellent attention to detail.

What''s on Offer

• Immediate start available.

• Temporary contract with the potential for extension.

• Opportunity to work on a high-profile residential project.

• Supportive and professional project team.

• Competitive rate of pay.

If you''re an experienced Resident Liaison Officer looking for your next opportunity in East London, we''d love to hear from you. Apply today with your up-to-date CV.