Resident Liaison Officer (Planned and Regeneration)

Permanent - Full TimeWe''re looking for a proactive and people-focused Resident Liaison Officer to support residents throughout planned works and refurbishment projects.You will be expected to work from our Welwyn office on a weekly basis. Travelling in and around the home counties will also be required.About the RoleAs our Resident Liaison Officer, you will deliver a first-class liaison and administrative support service to the project team, liaising with a wide and diverse customer base in a professional and efficient manner.You will visit residents before work begins to introduce the company, explain the programme, assess individual needs, and identify any vulnerable households to ensure safe and appropriate working practices.You''ll carry out property condition and appliance surveys, maintain accurate resident records, and act as the main point of communication between residents, site teams, subcontractors, and client representatives.You will help manage project trackers, coordinate appointments, prepare and distribute clear communication materials, and support monthly reporting. Handling resident complaints professionally, carrying out satisfaction surveys, and using feedback to drive service improvements will also form a key part of the role.About YouWe are looking for an individual with previous experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works.You will have experience visiting properties, ..... full job details .....