Resident Liaison Officer

Overview

Knightsbridge Property Services are seeking 2 x Senior Resident Liaison Officers (RLOs) to support the delivery of a live construction project. This role will be key in maintaining strong relationships between residents, the client, and site teams, ensuring works are delivered with minimal disruption and clear communication throughout.

Key Responsibilities

• Act as the primary point of contact between residents, site teams, and project stakeholders.
• Build and maintain positive relationships with residents, addressing queries, concerns, and complaints promptly and professionally.
• Communicate upcoming works, timelines, and potential disruptions to residents.
• Carry out resident consultations, meetings, and door-to-door engagement where required.
• Manage and resolve any access issues to ensure works can proceed efficiently.
• Maintain accurate records of all resident interactions, feedback, and resolutions.
• Support the site team in delivering works in line with programme while minimising impact on residents.
• Ensure all communication aligns with company standards and client expectations.
• Work closely with project managers and site teams to provide updates on resident-related matters.

Requirements

• Proven experience as a Resident Liaison Officer, ideally at Senior level.
• Background working on construction, refurbishment, or social housing projects.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations and resolve complaints effectively.
• Highly organised with strong administrative and reporting skills.
• Confident working independently and as part of a team.
• Full UK driving licence (preferred but not essential).

Key Information

• Duration: 30 weeks
• Roles available: 2
• Competitive day rate / salary (DOE)

Ideal Candidate

• Professional, approachable, and empathetic
• Strong stakeholder management skills
• Proactive and solution-focused
• Comfortable working in a live residential environment