https://jobs.co.uk/job/resident-liaison-officer-lovell--91030336-ad86-4562-bed7-6159361f57ed RSS feed for Resident Liaison Officer at Lovell. en-gb Wed, 26 Aug 2026 10:52:08 GMT https://jobs.co.uk/job/resident-liaison-officer-lovell--91030336-ad86-4562-bed7-6159361f57ed https://jobs.co.uk/job/resident-liaison-officer-lovell--91030336-ad86-4562-bed7-6159361f57ed Tue, 25 Aug 2026 11:56:05 GMT Location: Cheltenham | Salary: 10000-500000 Annual | Type: Permanent | Permanent - Full Time - 40hours We are seeking a confident and customer-focused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from pre-start visits and profiling, to daily communication, complaint resolution and aftercare. You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters and satisfaction monitoring. We are looking for a highly organised communicator who shows empathy, professionalism and a proactive approach. If you are dedicated to delivering outstanding service and creating positive customer outcomes, we''d love to hear from you. Benefits Holidays - 26 days + ability to purchase additional holiday Annual bonus linked to company performance Private medical insurance Life... Permanent