Resident Liaison Officer

We''re looking for a Resident Liaison Officer to join our Kier Places team based in London. Location: LondonHours: 40 hours per week We are unable to offer certificates of sponsorship to any candidates in this role. As a Resident Liaison Officer, you''ll play a vital role in our operations team, ensuring effective communication and engagement with residents during fire safety remediation and recladding projects. You''ll work closely with project managers, contractors, and site teams to support smooth project delivery whilst minimizing disruption and addressing residents'' concerns promptly. What will you be responsible for? As a Resident Liaison Officer, you''ll be working within the Kier Places team, supporting them in delivering excellent resident engagement during construction projects. Your day to day will include: Acting as the first point of contact for resident queries and concerns, working with the operations team to resolve issues efficiently Maintaining strong relationships with customers, clients, and external stakeholders whilst coordinating all tenant-related activities Working collaboratively with project managers and contractors to align resident engagement with project schedules and milestones Communicating project updates, works programs, access requirements, and safety protocols to residents in a clear and timely manner Maintaining accurate records of resident interactions and providing regular reports on engagement status and any concerns What are we ..... full job details .....