https://jobs.co.uk/job/resident-liaison-officer-highbury-recruitment--976967d7-58d6-4675-a322-58876df488db RSS feed for Resident Liaison Officer at Highbury Recruitment. en-gb Fri, 07 Aug 2026 20:15:12 GMT https://jobs.co.uk/job/resident-liaison-officer-highbury-recruitment--976967d7-58d6-4675-a322-58876df488db https://jobs.co.uk/job/resident-liaison-officer-highbury-recruitment--976967d7-58d6-4675-a322-58876df488db Thu, 06 Aug 2026 23:00:00 GMT Location: Norwich | Salary: Negotiable | Type: Temporary | Resident Liaison OfficerAbout the Role We are looking for a friendly, compassionate, and highly organised Resident Liaison Officer to support residents throughout the process of moving back into their homes following refurbishment works. As the key point of contact, you will play an important role in ensuring residents feel informed, supported, and valued at every stage of their journey. You''ll help manage communications, resolve concerns, coordinate with project teams, and deliver an exceptional customer experience.   Key Responsibilities Act as the main point of contact for residents before, during, and after their return to their property. Build positive relationships and provide a consistently high standard of customer service. Respond promptly and professionally to resident enquiries, concerns, and complaints. Provide clear information regarding refurbishment works, timelines, schedules, and property handovers. Produce a monthly resident newsletters and updates. Maintain accurate records of all resident communications and actions taken. Prepare reports and provide regular updates to management and project teams. Liaise with contractors, project managers, removal com... Temporary