Resident Liaison Officer

Resident Liaison Officer About the Role We are looking for a friendly, compassionate, and highly organised Resident Liaison Officer to support residents throughout the process of moving back into their homes following refurbishment works.As the key point of contact, you will play an important role in ensuring residents feel informed, supported, and valued at every stage of their journey. You''ll help manage communications, resolve concerns, coordinate with project teams, and deliver an exceptional customer experience. Key Responsibilities Act as the main point of contact for residents before, during, and after their return to their property.Build positive relationships and provide a consistently high standard of customer service.Respond promptly and professionally to resident enquiries, concerns, and complaints.Provide clear information regarding refurbishment works, timelines, schedules, and property handovers.Produce a monthly resident newsletters and updates.Maintain accurate records of all resident communications and actions taken.Prepare reports and provide regular updates to management and project teams.Liaise with contractors, project managers, removal companies, and other stakeholders to ensure resident issues are resolved efficiently.Support residents and those requiring additional assistance during the moving-back process.Help ensure a smooth and positive experience for all residents throughout the project. Skills and Experience Essential Previous experience in a ..... full job details .....