https://jobs.co.uk/job/resident-liaison-officer-ftc-sng-sovereign-network-group--db441373-d7ac-4509-82e1-fa48bcd7c335 RSS feed for Resident Liaison Officer - FTC at SNG (Sovereign Network Group). en-gb Thu, 10 Sep 2026 15:06:19 GMT https://jobs.co.uk/job/resident-liaison-officer-ftc-sng-sovereign-network-group--db441373-d7ac-4509-82e1-fa48bcd7c335 https://jobs.co.uk/job/resident-liaison-officer-ftc-sng-sovereign-network-group--db441373-d7ac-4509-82e1-fa48bcd7c335 Tue, 08 Sep 2026 11:52:26 GMT Location: London | Salary: 10000-500000 Annual | Type: Permanent | We''re looking for an experienced Resident Liaison Officer (RLO) for this 12 month Fixed Term Contract to support a complex programme of building safety remediation works, including EWS1 compliance. You''ll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works. This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently. Key responsibilities Act as the main liaison between residents, contractors, and stakeholders Deliver resident engagement plans, meetings, drop-ins, and home visits Produce clear resident communications (letters, newsletters, updates, bulletins) Support building safety compliance and escalate safety concerns Mediate disputes and support Stage 1 complaint responses Support resident decants, including needs assessments and compensation Coordinate contractor access and monitor performance Work flexibly, including occasional evenings, weekends, and out-of-hours responses About you Essential: Proven experience in resident or stakeholder engage... Permanent