Resident Liaison Officer

Resident Liaison Officer (RLO) - Windows and Doors Rate: Up to £19 per hourContract: 12-Week Contract TempLocation: East and North LondonFortus Recruitment Group is a specialist recruitment agency operating within the repairs, maintenance, and social housing sectors. We are currently working with a leading contractor delivering a planned windows and doors replacement programme across residential properties throughout East/North London.We are seeking an experienced Resident Liaison Officer (RLO) to act as the key point of contact between residents, client representatives, and site teams throughout the duration of the works. The successful candidate will play a vital role in ensuring effective communication, maintaining resident satisfaction, and facilitating access to properties to support the successful delivery of the programme.Key Responsibilities Act as the primary point of contact for residents throughout the windows and doors replacement programme.Keep residents informed of project timelines, appointments, and progress updates.Arrange property access and coordinate appointments with residents.Conduct resident visits, consultations, and pre-start meetings where required.Work closely with site teams and project managers to ensure works are delivered efficiently.Handle resident enquiries, concerns, and complaints in a professional and timely manner.Maintain accurate records of resident interactions and project updates.Deliver excellent customer service and ensure a ..... full job details .....