Resident Liaison Officer

Resident Liaison OfficerLocation: BarnetRate: £23phContract: Temporary, 3-6 monthsStart: ImmediateFortus Recruitment are currently working with a well-established organisation who are looking for an experienced Resident Liaison Officer to join their team on a temporary basis in Barnet.The role will support a gas repairs programme, acting as a key point of contact for residents and working closely with contractors and internal teams to ensure works are communicated and delivered smoothly.Key Responsibilities: Acting as the main point of contact for residents throughout gas repair worksKeeping residents informed of appointments, timescales and progressArranging access and appointments with residentsDealing with resident queries, concerns and complaintsLiaising closely with gas contractors, operatives and internal teamsCarrying out resident visits where requiredSupporting vulnerable residents and ensuring their needs are consideredManaging access issues, cancellations and rebookingMaintaining accurate resident records and updating systemsEscalating issues and ensuring concerns are dealt with promptlySupporting the smooth delivery of the gas repairs programme Skills and Experience: Previous experience working as a Resident Liaison OfficerExperience within social housing, repairs, maintenance or constructionGas repairs or responsive repairs experience is highly desirableExcellent communication and customer service skillsConfident dealing with residents, contractors and site ..... full job details .....