Resident Liaison Officer

Resident Liaison Officer - Brighton and Hastings (SUSSEX)- Planned Maintenance Salary: Up to £32K + packageLocation: Brighton and HastingsJob Type: Permanent Fortus Recruitment Group is a leading recruitment agency specialising in the repairs and maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team on kitchen and bathroom referbishments in the Brighton and Hastings area. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.Condition Surveys: Conduct surveys to assess property conditions prior to and post-work.Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills and Experience: Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects.Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors.Strong IT skills to manage scheduling, reporting, and communication.A ..... full job details .....