Resident Liaison Officer

Resident Liaison Officer (RLO) - Internal and External WorksLocation: LewishamSalary: Up to £33,000 + PackageContract: PermanentFortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham.This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption.Key Responsibilities Act as the main point of contact for residents throughout the programme of works. Communicate project information, work schedules, and access requirements to residents. Arrange appointments, conduct resident visits, and hold pre-start meetings. Manage resident expectations and resolve any queries or complaints professionally. Liaise closely with site managers, supervisors, client representatives, and subcontractors. Support vulnerable residents and ensure appropriate measures are in place throughout the works. Maintain accurate records of resident communications, appointments, and project updates. Attend site and client ..... full job details .....