Resident Liaison Officer

We are currently seeking permanent Resident Liaison Officer The main duties typically include:Communicating with residentsExplain the scope, schedule, and impact of planned works.Provide regular updates on project progress.Notify residents of changes, delays, or disruptions.Building positive relationshipsAct as the first point of contact for residents.Maintain professional and respectful relationships.Promote trust between residents and the contractor or housing provider.Managing resident enquiries and complaintsRespond to questions and concerns promptly.Investigate and resolve complaints where possible.Escalate complex issues to the appropriate team.Supporting vulnerable residentsIdentify residents who may need additional assistance.Arrange reasonable adjustments where appropriate.Coordinate with support services when necessary.Coordinating access to propertiesSchedule appointments for inspections and works.Ensure residents are informed of access requirements.Help resolve missed appointments or access issues.Monitoring resident satisfactionCarry out satisfaction surveys.Gather feedback during and after works.Report trends and recommend service improvements.Keeping accurate recordsMaintain records of communications, complaints, appointments, and outcomes.Prepare reports for project managers and clients.Working with project teamsLiaise with site managers, contractors, customer service teams, and housing officers.Communicate resident concerns to operational teams.Help ..... full job details .....