https://jobs.co.uk/job/resident-liaison-officer-fawkes-amp-reece-london--4a0a62e7-0587-4942-b602-ae9b9fbd497d RSS feed for Resident Liaison Officer at Fawkes & Reece London. en-gb Wed, 01 Jul 2026 20:22:09 GMT https://jobs.co.uk/job/resident-liaison-officer-fawkes-amp-reece-london--4a0a62e7-0587-4942-b602-ae9b9fbd497d https://jobs.co.uk/job/resident-liaison-officer-fawkes-amp-reece-london--4a0a62e7-0587-4942-b602-ae9b9fbd497d Tue, 30 Jun 2026 23:00:00 GMT Location: Northampton | Salary: £18.50 - £24.25/hour | Type: Permanent | We are currently seeking permanent Resident Liaison Officer The main duties typically include: Communicating with residents Explain the scope, schedule, and impact of planned works. Provide regular updates on project progress. Notify residents of changes, delays, or disruptions. Building positive relationships Act as the first point of contact for residents. Maintain professional and respectful relationships. Promote trust between residents and the contractor or housing provider. Managing resident enquiries and complaints Respond to questions and concerns promptly. Investigate and resolve complaints where possible. Escalate complex issues to the appropriate team. Supporting vulnerable residents Identify residents who may need additional assistance. Arrange reasonable adjustments where appropriate. Coordinate with support services when necessary. Coordinating access to properties Schedule appointments for inspections and works. Ensure residents are informed of access requirements. Help resolve missed appointments or access issues. Monitoring resident satisfaction Carry out satisfaction surveys. Gather feedback during and after works... Permanent