Resident Liaison Officer

Resident Liaison OfficerLocation: Grimsby, with occasional travel to Boston Salary: 28,000- 30,000 Contract: Long-term temporary Hours: Full-timeWe are recruiting on behalf of a well-established property services organisation looking to appoint two Customer Liaison Officers to support its team in Grimsby.You will act as the main point of contact for customers while works are taking place, ensuring they are kept fully informed and receive a professional and supportive service throughout. This is a varied role requiring strong communication, organisation and relationship-building skills.Key ResponsibilitiesActing as the main link between customers, site teams and contractorsKeeping customers informed before, during and after worksArranging appointments and access to propertiesResponding to queries and resolving concerns professionallySupporting customers with any additional requirementsMaintaining accurate records of customer contact and feedbackWorking closely with operational teams to provide regular updatesOccasionally travelling to sites in BostonWhat We''re Looking ForPrevious Customer Liaison Officer experience would be advantageous but is not essentialExperience in a customer-facing, resident liaison, housing or property services role would be beneficialStrong communication and customer service skillsA professional and approachable mannerGood organisational skills and the ability to manage a varied workloadConfidence dealing with queries and resolving concernsA full UK ..... full job details .....