Resident Liaison Officer

Resident Liaison Officer Location: Sunderland (site-based with travel)Contract: Temp-to-PermHours: Monday-Friday 8:00am-4:30pmSalary: 30,000- 32,000Start: ASAP (subject to notice) The RoleWe''re recruiting an experienced Resident Liaison Officer to support a retrofit programme across Sunderland. This is a temp-to-perm opportunity, offering long-term prospects for the right person. You''ll be the key point of contact for residents throughout the works - keeping customers informed, coordinating access, resolving concerns, and ensuring the programme is delivered smoothly with a strong customer-first approach. This position involves travel between sites, so you must have a full UK driving licence. Key Responsibilities Lead resident and community engagement activities and build strong local relationships Proactively communicate upcoming works, timescales and expectations (letters, calls, face-to-face visits) Act as the main point of contact for resident queries, concerns and feedback Coordinate access arrangements and appointments to support delivery teams Resolve access/resident-related issues quickly, escalating where appropriate Maintain accurate records of communications, access agreements, actions and outcomes Essential Requirements Experience in a resident-facing/face-to-face customer service role Able to handle sensitive situations with empathy, professionalism and resilience Strong communication and negotiation skills Good IT skills (Microsoft Office) Full UK driving ..... full job details .....