Resident Liaison Officer

Job Title: Resident Liaison Officer Location: Leatherhead Contract Type: Temp to Perm Hours: 40 hours per week Rate: 18.71 per hour (Umbrella)Job OverviewWe are currently recruiting for an experienced Resident Liaison Officer to join a busy housing team based in Leatherhead on a temp-to-perm basis. This is an excellent opportunity for someone with strong customer service and communication skills who is passionate about delivering a positive resident experience throughout planned maintenance and refurbishment works.The successful candidate will act as the key point of contact between residents, contractors, and site teams, ensuring residents are kept fully informed before, during, and after works are completed.Key ResponsibilitiesBuild and maintain positive relationships with residents and stakeholdersProvide clear communication regarding planned works, schedules, and any disruptionsCarry out resident consultations, home visits, and satisfaction surveysHandle resident enquiries, complaints, and concerns professionally and efficientlyWork closely with site managers, operatives, and client teams to ensure smooth delivery of worksEnsure vulnerable residents receive additional support where requiredMaintain accurate records, reports, and resident communication logsAssist with access arrangements and minimise no-access issuesMonitor customer satisfaction and help drive service improvementsRequirementsPrevious experience working as a Resident Liaison Officer, Tenant Liaison ..... full job details .....